Conditions of Sale

1. SCOPE OF APPLICATION

These General Terms and Conditions of Sale (GTC) govern product sales between Nunu Trading International S.L. (“Seller”) and the professional or company (“Buyer”) through the B2B platform.

These conditions expressly exclude consumer protection regulations, as the transactions occur between businesses.

2. NATURE OF THE OFFER AND CONTRACT FORMATION

a. Invitation to treat: Product information, pricing, and stock displayed on the website or provided by the virtual assistant (Chatbot) do not constitute a binding offer, but rather an invitation to negotiate.
b. Order Validation: The contract is only considered concluded when Nunu issues the explicit “Order Confirmation,” after verifying actual stock availability and Buyer solvency.
c. AI Disclaimer: The Buyer acknowledges that the Chatbot (operated by Oct8ne) uses Artificial Intelligence. No price or condition provided by the Chatbot shall be binding if it contradicts the product sheet or the official Order Confirmation. Nunu is not responsible for AI-generated errors (“hallucinations”).

3. PRICES AND PAYMENTS

a. Prices are displayed net, excluding VAT and other taxes unless expressly stated otherwise.
b. Secure Payments: Credit card payments are processed by Stripe. Nunu does not store sensitive banking data.
c. Retention of Title: Nunu retains ownership of the goods until full payment is received from the Buyer.

4. SHIPPING, DELIVERY, AND TRANSFER OF RISK (INCOTERMS)

a. General Rule (EXW): Unless expressly agreed otherwise on the invoice, sales are governed by the EXW (Ex Works) Incoterm. Risk of loss or damage transfers to the Buyer when the goods are made available at Nunu’s warehouse.
b. Transport Management (Exception): If Nunu agrees to manage transport on behalf of the Buyer, the operation may fall under DAP or CPT terms, with logistics costs added to the invoice. Delivery times are indicative and non-essential.

5. RETURNS AND CLAIMS POLICY

a. No right of withdrawal: As this is a sale between professionals or businesses (B2B), no right of withdrawal applies. Returns of conforming goods due to a change of mind or slow stock turnover are not accepted.

b. Inspection and claim notification period: The Buyer must inspect the goods upon receipt and notify Nunu in writing of any claim concerning shortages, breakages, shipping errors or defects in the goods within FORTY-EIGHT (48) HOURS of receipt. This period runs continuously, including Saturdays, Sundays and public holidays. The notification must identify the order, the affected products and the issue detected.

c. Late claims: If no notification is made within this period, claims concerning the matters listed above will not be accepted, except where applicable law prohibits their exclusion or limitation.

6. APPLICABLE LAW AND JURISDICTION

These conditions are governed by Spanish law. The parties submit to the Courts and Tribunals of the city of Oviedo, expressly waiving any other jurisdiction.

7. PRODUCT IDENTIFICATION

Product titles, descriptions and images shown on this website are for guidance only and may contain errors or inaccuracies, for example in concentration (EDP, EDT, EDC, etc.), format, volume or edition. The EAN code shown on each product page is the sole binding reference for the product purchased and takes precedence over any other information published on the website. As a business customer, the Customer is responsible for checking the EAN before confirming the order. Nunu Trading International will not accept exchanges or returns of products whose EAN matches the one stated in the order, even if the title or description contains errors. This is without prejudice to the Customer's rights in the event of defective products or delivery of a product whose EAN differs from the one ordered.